These Terms & Conditions (“Terms”) govern the purchase and use of Reward Wallet and form the agreement between the business purchasing or using Reward Wallet (“Customer”, “you” or “your”) and The Fempreneurs Club, trading as Reward Wallet (“Reward Wallet”, “we”, “us” or “our”).

By purchasing, subscribing to or using Reward Wallet, you agree to these Terms.

These Terms apply to business customers only.

1. About Reward Wallet

Reward Wallet is operated by:

The Fempreneurs Club
Chamber of Commerce (KvK): 67876242
Zilveren Knoop 2
1132 RG Volendam
The Netherlands

Email: [email protected]

Reward Wallet provides technology designed to help businesses manage parts of their client journey, engagement and retention.

2. The Reward Wallet Service

Depending on your selected service and configuration, Reward Wallet may include functionality such as:

branded Apple Wallet and Google Wallet Passes;

a personalised Member Lounge;

loyalty points, rewards and benefits;

offers and promotions;

referral functionality;

push notifications and client communications;

automated client journeys and follow-up;

reactivation campaigns;

booking and appointment functionality;

AI-powered functionality, including an AI Concierge;

dashboards, reporting and client insights;

integrations with third-party platforms.

The exact functionality included in your service will be communicated to you before purchase or during setup. We may update, improve or replace functionality as the platform develops.

3. Setup and Implementation

When you become a Reward Wallet customer, we configure Reward Wallet for your business based on the service you have purchased.

This may include configuration of your branded Wallet Pass, Member Lounge, AI Concierge, rewards, automations, client journeys and other agreed functionality. You agree to provide the information, branding, content, approvals and access reasonably required to complete your setup.

Delays caused by missing information, approvals, access or materials from you may delay implementation. Where a setup fee applies, the applicable fee will be communicated to you before purchase. The setup fee becomes non-refundable once we have started work on your setup.

4. Subscription and Payment

The applicable subscription fee will be communicated to you before purchase or activation of the service. Unless otherwise agreed, subscriptions are billed monthly in advance. Payments may be collected automatically through our payment provider using the payment method provided by you.

By starting a subscription, you authorise us and our payment provider to collect recurring subscription fees until your subscription ends. All prices are exclusive of VAT and other applicable taxes unless expressly stated otherwise. If payment remains overdue, we may suspend access to Reward Wallet until the outstanding amount has been paid.

5. Subscription Term and Cancellation

Unless otherwise agreed before purchase, your Reward Wallet subscription runs on a monthly basis without a minimum contractual term.

You may cancel your subscription at any time. Cancellation takes effect at the end of your current paid billing period. You may continue to use the service until that date. Payments already made for the current billing period are non-refundable. You can cancel by contacting [email protected] or through another cancellation method made available by us.

6. What Happens When Your Subscription Ends

When your subscription ends, your access to Reward Wallet and the associated services will end. Wallet Passes associated with your Reward Wallet environment may be removed or deactivated from the Reward Wallet system. Automations, rewards, Member Lounge functionality, AI functionality, push notifications and other active Reward Wallet services will cease to operate. You are responsible for exporting or retaining information that you are legally required to keep before termination, where export functionality is available. Personal Data processed on your behalf will be handled in accordance with the Data Processing Addendum and applicable law.

7. Your Responsibilities

You are responsible for how you use Reward Wallet and for your relationship and communications with your own clients. You are responsible for:

providing accurate information; keeping your account credentials secure; having the appropriate legal basis, permissions and consents for Personal Data you process through Reward Wallet;

complying with applicable privacy, marketing, advertising and consumer protection laws;

ensuring that your offers, rewards, memberships, promotions and communications comply with applicable law;

ensuring information and instructions you provide for use within Reward Wallet are accurate and lawful.

You may not use Reward Wallet for unlawful, fraudulent, misleading, abusive or harmful purposes.

Reward Wallet is not intended to operate as an electronic medical record, patient record or clinical record system. Unless expressly agreed otherwise, you must not use Reward Wallet to store medical records, diagnoses, medical histories, detailed clinical treatment notes or other special category Personal Data.

8. Customer Data and Data Protection

You retain ownership and control of the business information, content and Personal Data you provide to or process through Reward Wallet (“Customer Data”). Reward Wallet does not acquire ownership of your Customer Data. Where Reward Wallet processes Personal Data on your behalf, our Data Processing Addendum (DPA) applies and forms part of these Terms. By agreeing to these Terms, you also agree to the DPA where it applies to your use of Reward Wallet. Information about how Reward Wallet processes Personal Data for its own purposes can be found in our Privacy Policy.

9. Artificial Intelligence

Reward Wallet may include functionality powered by artificial intelligence. AI-powered features may assist with conversations, enquiries, bookings, analysis, recommendations, automations and other platform functionality. AI-generated information may occasionally be inaccurate, incomplete or inappropriate for a particular situation. You remain responsible for appropriately reviewing and using AI-generated information in your business.

Reward Wallet does not provide medical, legal, financial or other regulated professional advice through its AI functionality.

10. Third-Party Technology and Availability

Reward Wallet relies on third-party technology and infrastructure to provide parts of the service. This may include providers of digital wallet technology, hosting, databases, communications, CRM functionality, artificial intelligence, payment processing and other technical infrastructure. Certain functionality may also depend on third-party ecosystems such as Apple Wallet and Google Wallet. We aim to provide a reliable service but cannot guarantee uninterrupted or 100% availability. Maintenance, updates, security measures, internet or hosting problems, third-party outages, platform changes or circumstances outside our reasonable control may temporarily affect the service. Where reasonably possible, we will take appropriate steps to restore, replace or adapt affected functionality.

11. No Guarantee of Business Results

Reward Wallet provides technology and tools designed to support client acquisition, engagement, retention and business growth.

We do not guarantee any specific commercial result, including any particular level of:

revenue;

leads or bookings;

conversions;

repeat visits;

client retention;

referrals;

return on investment.

Results depend on factors outside our control, including your services, pricing, offers, marketing, client base, team and use of Reward Wallet.

12. Intellectual Property

Reward Wallet and its licensors retain all intellectual property rights in the Reward Wallet platform, technology, systems, templates, workflows, designs, documentation and underlying functionality. Your own trademarks, logos, content and Customer Data remain yours.During your active subscription, you receive a limited, non-exclusive and non-transferable right to use Reward Wallet for your own business. You may not copy, resell, reproduce, sublicense, reverse engineer or commercially exploit Reward Wallet or its underlying technology except where expressly permitted by us or applicable law.

13. Suspension or Termination by Reward Wallet

We may suspend or terminate your access to Reward Wallet where reasonably necessary if:

fees remain unpaid;

you use the service unlawfully;

you materially breach these Terms;

your use creates a material security or privacy risk;

your use could materially harm Reward Wallet, its technology providers or other users;

we are legally required to do so.

Where reasonably possible, we will provide notice and an opportunity to resolve the issue before terminating the service.

14. Liability

Reward Wallet will provide its services with reasonable care and skill. To the extent permitted by applicable law, Reward Wallet is not liable for indirect or consequential losses, including loss of profits, revenue, business opportunities or goodwill. Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

15. Changes to the Service or These Terms

We may update Reward Wallet and these Terms from time to time to reflect changes to the service, technology, security requirements, legal requirements or our business. Where a change materially affects your rights or obligations, we will provide reasonable notice where required.

Changes to subscription pricing will be communicated separately and will not take effect retroactively for a billing period that has already been paid.

16. Governing Law and Jurisdiction

These Terms and the agreement between you and Reward Wallet are governed by the laws of the Netherlands. Any dispute arising from or relating to these Terms or the Reward Wallet service will be submitted to the competent court in the Netherlands, unless mandatory law requires otherwise.

17. Contact

If you have questions about these Terms, please contact: [email protected]